We’ve listed some answers below to some of the most common questions we get about carpet care, cleaning, and maintenance. If you have a question that we didn't cover, please let us know and we'll be happy to get an answer.

At least twice a week, more frequently if you have pets.

Pet accidents, such as urine, on the carpet, padding, subfloor, walls, or baseboards. Another cause is pet dander, oils, and hair on the carpet or padding. Bathing your pets regularly and frequent vacuuming can reduce pet odors. Specialty treatments will be appropriate based on the source and type of odor.

Approximately, every 12 months. Carpets experiencing high traffic, pets, children, and commercial traffic may require more frequent maintenance. Check with your carpet retailer for requirements to maintain warranties.

Pick up small items like toys, pet beds, rugs, or shoes. Vacuum all areas to remove excess hair, dirt, dust, or debris for better results and to reduce additional charges. Move breakable objects to a safe location. Remove any furniture possible. We will clean around any furniture left in place.

Emerald Carpet Care

Customer Testimonials

Dr. Layne H.

There is no better company in the area for cleaning needs. Customer Service is at the highest level. The owner operator goes well above and beyond to ensure the quality is high, response time is quick and the experience is unmatched.

Christina N.

I had huge red stains that no one or product could get out. Rodney removed it on their first try and I only use Emerald Carpet Care ever since.

Morgan L.

I have used Emerald Carpet Care multiple times since moving to North Carolina. They have always been reliable, reasonably price, and have my carpet looking brand new each time! Couldn’t recommend enough!

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For the fastest reply, please text 252-369-7719. Typical response time is less than 2 hours.